Is there a topic you're particularly interested in? Browse the modules below to find the latest education materials relating to therapy areas, past webinars, and events.

Module 1: Purposeful Communication

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This module builds context and knowledge and highlights the skills required for successful patient interactions, leading to enhanced positive, professional communications and successful patient outcomes.

Communication

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Relevant to:

Optometrists  Speciality Optometrists: AS/SP/IP  Dispensing Opticians   Contact Lens Opticians

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Module 2 - Creating the conditions that convey that convey 'You Matter.'

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This module builds explores the concept of creating the conditions for the patient that convey they matter, and implementing changes that can enhance this.

Communication

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Relevant to:

Optometrists  Speciality Optometrists: AS/SP/IP  Dispensing Opticians   Contact Lens Opticians

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Module 3 - Empathetic Listening

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This session is designed to invite delegates to explore the concept of empathetic listening, namely 'seek first to understand, then be understood'.

Communication

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Relevant to:

Optometrists  Speciality Optometrists: AS/SP/IP  Dispensing Opticians   Contact Lens Opticians

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Module 4 - Information and Straight talking with a warm heart

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This session is designed to explore the concepts of 'information' and 'straight talking with a warm heart.'

Communication

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Relevant to:

Optometrists  Speciality Optometrists: AS/SP/IP  Dispensing Opticians   Contact Lens Opticians

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Module 5 - Non Verbal communication

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This session is designed to explore the various types of Non Verbal Communication; how Non Verbal communication can help verbal communication; and how you welcome patients and how you leave them feeling.

Communication

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Relevant to:

Optometrists  Speciality Optometrists: AS/SP/IP  Dispensing Opticians   Contact Lens Opticians

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Module 6 - Managing Stress

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This session looks at the definition of stress and stress management, and directs learners to identify personal symptoms of stress and and relievers, how these affect both clinicians and patients, and actions to take where appropriate.

Communication

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Relevant to:

Optometrists  Speciality Optometrists: AS/SP/IP  Dispensing Opticians   Contact Lens Opticians

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Module 7 - Emotional Control

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This is part of a series of 7 communication training programme modules. This is Module 7 and this session is designed to explore the concept of emotional control and the effectiveness of communication.

Communication

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Relevant to:

Optometrists  Speciality Optometrists: AS/SP/IP  Dispensing Opticians   Contact Lens Opticians

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